Choose from the list of categories to find what you need.
This guide is intended for all NetSfere users. If you are an administrator, you may want to take a look at the NetSfere Admin Guide to learn about configuring NetSfere for your organization.
This guide is available in the following additional languages:
NetSfere is a cloud-based, enterprise messaging service that offers a secure platform for internal communication and collaboration. It provides uninterrupted, end-to-end encryption for everything you send. Only you and the others in your conversations have access.
Since NetSfere is cloud-based, it stores the master copy of your message text and attachments in the cloud and only caches the most recent content on your devices. This saves valuable space on your device and makes it easy to upgrade to a new phone: just install NetSfere and all of your messages are at your fingertips!
NeSfere groups its users into organizations. An organization has at least one administrator and potentially thousands of users who are members of the organization. Administrators have the ability to add and remove users as well as set various security policies for the organization. Users can exchange messages and attachments with other members of the organization. If the organization's security policy permits it, users can also communicate with guests who are members of other NetSfere organizations.
If your organization already has NetSfere, contact your NetSfere administrator and ask for an invitation. You'll receive an email with instructions on how to activate your account and become a member of this existing NetSfere organization.
If you want to create a new NetSfere organization and become its first administrator, do the following:
To activate your account, NetSfere sends a link (containing a temporary access code) to your email address and asks you to prove your identity by clicking or tapping the link. Next, NetSfere will ask you to create a password. This password secures your long-term encryption key and prevents anyone other than you and your intended recipients from accessing your message content.
Activate your account as follows:
Be sure to remember your password or record it in a safe place. Because NetSfere is end-to-end encrypted, your password never leaves your device and NetSfere's support team is unable to recover it for you. You can reset a forgotten password, but if a colleague is not available to grant access to your previous message content, that message content is permanently lost.
NetSfere is available as a free download for Apple devices such as iPhone and iPad as well as most Android devices:
NetSfere also runs on most modern desktop and mobile web browsers. Just point your browser at web.netsfere.com.
If you use Google's Chrome web browser, NetSfere offers an free extension that will notify you when you receive a new message (even if you don't have web.netsfere.com open in one of your browser windows). You can install the extension from the Chrome Web Store.
Once you've activated your account, you can login to it from any NetSfere app:
When you login, NetSfere downloads your latest message content to the device and then works continuously to synchronize it with your other NetSfere devices.
If you can't remember your password, you can reset it. When you do so, NetSfere will send you a temporary access link by email. You must click or tap the link in the email and choose a new password to complete the reset process. If you do not complete the reset process within a short period of time, the password reset has no effect.
When you complete a password reset by clicking or tapping the link in the email, NetSfere will create new encryption keys for you and will automatically establish a new encryption pathway between you and your colleagues who use NetSfere.
In some cases you may have a conversation in which no other participants are available when you reset your password. For example, all participants in the conversation may be logged out of NetSfere or may be without internet access. In these cases, the existing message content in these conversations will be temporarily unreadable to you. Once one of the other participants becomes available, however, NetSfere will automatically re-establish the encryption pathway and you will regain access to this message content.
Follow these steps to reset your password:
If you don't receive a message from NetSfere within a few minutes of initiating a password reset, check your spam folder or contact our support team.
If you have several email addresses and can't remember which one is associated with your NetSfere account, you may be able to recover it by entering each of the possible addresses into NetSfere's password reset form. NetSfere ignores email addresses it doesn't recognize, but will send the password reset email to your valid email address.
To protect the privacy and security of our users, NetSfere's support team cannot tell you which email address is associated with your NetSfere account.
NetSfere organizes messages you exchange with others into collections called conversations. Start a new conversation when you want to discuss a new subject with your colleagues. The person who creates a conversation is its owner and can edit its title and participants at any time.
When you reply to a message, NetSfere will include a quoted version of the initial portion of the original message. Clicking or tapping the quoted portion will show you the original.
To view an attachment in your browser:
To view an attachment in your mobile app:
Guests are NetSfere users who are members of another NetSfere organization. Although they are able to exchange messages with you, they are subject to the policies set by their own NetSfere organization rather than the policies set by your organization.
You can identify guests within NetSfere by looking for the "G" badge on their avatars. Additionally, conversations that include one or more guests as participants have a GUEST label next to their titles in NetSfere's conversation list.
If your NetSfere administrator has enabled communication with guests, you can add a guest to any conversation as follows:
Some NetSfere features work differently for guests than they do for other members of your NetSfere organization:
You can leave a conversation that no longer interests you. When you leave, NetSfere will remove the conversation and its content from your devices and will no longer notify you of new messages sent by its participants.
When you leave a conversation for which you are the owner, NetSfere will prompt you to choose a new owner from the remaining participants. If the conversation has only one remaining participant, that participant automatically becomes the owner.
If you wish to rejoin a conversation once you've left, you must ask the new owner to re-invite you (see Adding and removing participants).
Once all participants leave a conversation, NetSfere permanently destroys that conversation and its content.
You can make important conversations easier to find by marking them as "favorites". Favorite conversations have a Star on them in the conversation list. When you mark a conversation as a favorite on one of your devices, NetSfere automatically marks it as a favorite on your other devices as well.
See Filtering your conversation list to learn how to quickly find your favorite conversations.
You can mute a conversation to block it from emitting an audible alert tone when someone sends a new message. When you mute a conversation on one of your devices, NetSfere automatically mutes it on your other devices as well.
NetSfere provides a control near the top of the conversation list for filtering the content visible in the list. In a web browser or on an iPhone or iPad, this control is located in a horizontal bar at the top of the conversation list. On an Android device, this control is located in the menu near the top of the conversation list.
NetSfere provides a control near the top of the conversation list for searching conversation titles and names of participants. When you enter text into this field, NetSfere shows you only conversations whose title contains the text or whose participant list contains a user whose name contains the text.
Users with the NetSfere Enterprise service plan can export a single message, several messages or an entire conversation to email.
Exporting messages to email is only supported on an iPhone, iPad or Android device. You cannot export messages from a web browser.
Use care when exporting NetSfere messages to email. Such messages are not protected by NetSfere's strong, end-to-end encryption and may be observed by unauthorized people.
To export all messages in a conversation:
To export a subset of the messages in a conversation:
You can use NetSfere LIVE braodcasts to send a one-way video and audio stream to the other participants in any conversation or channel. Although the video stream is one-way, other participants in the conversation or channel can respond with text messages. These appear in the video stream as you broadcast.
In a conversation, any participant can start a NetSfere LIVE broadcast to the other participants, but only one NetSfere LIVE broadcast can be in progress at a time.
In a channel, only write-enabled participants can start a NetSfere LIVE broadcast to the other channel participants. As with conversations, only one NetSfere LIVE broadcast can be in progress in a channel at a time.
Follow these steps to start a NetSfere LIVE broadcast in a conversation or channel:
Follow these steps to end a NetSfere LIVE broadcast for which you are the presenter:
Text messages sent by you and other participants during the broadcast remain as part of the conversation or channel even after the broadcast has ended.
Follow these steps to view a NetSfere LIVE broadcast in a conversation or channel:
If you have a notification indicating that a broadcast has started, you can view the broadcast simply by clicking or tapping on the notification.
You can use NetSfere HD Voice to make high-quality, encrypted voice calls to other NetSfere users using your mobile device or web browser. These users may be other members of your NetSfere organization or guests that belong to other NetSfere organizations.
When you receive a NetSfere call, NetSfere will ring all of your devices. When you answer the call on one of these devices, the other devices will stop ringing.
When you first login to NetSfere after installing it or when you make or receive your first NetSfere call, your device may prompt to to grant access to its microphone and related hardware. NetSfere HD Voice does not work unless you grant access.
If you have previously denied NetSfere's access to your device's microphone, you can grant access as described below.
To grant access on a web browser:
If you're unsure about how to access your web browser's permissions, use a web search to find instructions.
To grant access on an iPhone or iPad:
To grant access on an Android device:
Follow these steps to call another NetSfere user:
You can also make a call to the other participant in a two-person NetSfere conversation by clicking or tapping call button near the top of the screen.
NetSfere automatically remembers all incoming and outgoing calls and synchronizes these across all of your devices. Follow these instructions to view the list:
If you login to NetSfere on multiple mobile devices or web browsers, you can simultaneously make or receive multiple NetSfere HD Voice calls.
For example, if you accept an incoming NetSfere call on your Android phone and you receive another NetSfere call while the first call is in progress, you can accept the second call on your iPad. While both of these calls are active, you can use your web browser to make a 3rd call to yet another colleague.
If you experience poor audio or video when making calls with NetSfere HD Voice or when broadcasting or viewing a NetSfere LIVE broadcast, here are some steps you can take to resolve the issue.
NetSfere uses industry-standard WebRTC communication protocols for enabling real-time, peer-to-peer audio and video transmission between users. Some web browsers provide better support for WebRTC than others and support for WebRTC generally improves with each new version. Here are some steps you can take to get the best experience on web browser:
Here are some steps you can take to improve audio or video on your iPhone, iPad or Android device:
Contacts are other NetSfere users with whom you've previously exchanged messages. These users may be members of your NetSfere organization or members of another NetSfere organization.
You can make important contacts easier to find by marking them as "favorites". Favorite contacts appear first in your contacts list. When you mark a contact as a favorite on one of your devices, NetSfere automatically marks it as a favorite on your other devices as well.
You can enable repeating notifications for an important contact to help ensure that you never miss a message from that person. When you receive a new message from this contact, NetSfere will emit its new message alert tone continuously (approximately once per minute) until you've read the message.
When you enable repeating notifications for a contact on one of your devices, NetSfere automatically does the same on your other devices as well.
NetSfere provides a control near the top of the contact list for filtering the content visible in the list. In a web browser or on an iPhone or iPad, this control is located in a horizontal bar at the top of the contact list. On an Android device, this control is located in the menu near the top of the contact list.
NetSfere provides a control near the top of the contact list for searching for contacts.
NetSfere displays a small badge on contact avatars throughout the app to indicate whether the contact is online, away or offline. These avatar badges have the following meaning:
Broadcasts are special conversations that let you broadcast messages to your entire NetSfere organization. They automatically include every member of your organization and only users you designate can send messages in them. Other users can read the messages sent in a channel but cannot respond.
You must be a NetSfere administrator to create or destroy a channel. See the NetSfere Admin Guide for information on how to manage broadcasts.
If your NetSfere administrator has designated you as a write-enabled participant for a channel, you can send new messages in the channel from any of your NetSfere devices.
NetSfere provides a control near the top of the broadcast list for filtering the content visible in the list. In a web browser or on an iPhone or iPad, this control is located in a horizontal bar at the top of the conversation list. On an Android device, this control is located in the menu near the top of the conversation list.
NetSfere provides a control near the top of the broadcasts list for searching conversation titles and names of write-enabled channel participants. When you enter text into this field, NetSfere shows you only broadcasts whose title contains the text or whose write-enabled participant list contains a user whose name contains the text.
The Settings area provides controls that enable you to change NetSfere's behavior. In most cases, NetSfere automatically synchronizes changes you make to your settings across all of your NetSfere devices.
Your profile is the information NetSfere keeps about you and displays to others when they view you in their contact list. You can change the information in your profile as follows:
Your administrator may have configured one or more additional fields that you may be able to edit. If these fields are present, click or tap on them to discover whether they are editable and to change their values.
NetSfere automatically generates a netsfere.me link when it creates your account. This link enables others to quickly and easily contact you while protecting your communication with the strongest end-to-end encryption available.
You can place your netsfere.me link in your email signature or even on your business card. When someone follows your link, NetSfere will automatically set up a conversation where you and your guest can securely exchange messages and attachments.
All netsfere.me links have the form netsfere.me/<name>, where <name> is a unique string of letters and numbers not already claimed by any other NetSfere user. You can change your netsfere.me link as follows:
Your netsfere.me link must be unique. If you enter a value that is already in use by another user, NetSfere will display an error message.
Your NetSfere password protects your long-term private encryption key. To ensure your message content remains accessible only to you and the other participants in your conversations, be sure to choose a strong password.
Characteristics of strong passwords include:
Follow these steps to change your password:
Since NetSfere employs uninterrupted, end-to-end encryption to secure your message content, your password (and the long-term private key it protects) never leaves your device. If you forget your password, it is therefore impossible for NetSfere's support team to recover it for you. Instead, you must reset your password.
Quick replies are short strings of text that you can quickly send to a colleague. For example, if you're in an important meeting when you receive a message, you may want to quickly reply with "In a meeting, will get back to you" without having to type the full message.
NetSfere provides 25 quick reply "slots". Each slot initially contains default text, but you can change this text whenever you wish. Any changes you make are automatically synchronized among all of your NetSfere devices.
Follow these steps to view or change your quick replies:
NetSfere works continuously to synchronize encrypted message content and related data among all of your devices. Although our development team works very hard to ensure this process works seamlessly, we occasionally make a mistake. When this happens, please let us know.
In some cases, you may be able to work around such issues by forcing a device to reload your NetSfere account from the server:
When you logout, NetSfere removes all message content from your device and displays the login screen. To logout, do the following:
If you believe someone is using NetSfere inappropriately, please let us know.