Choose from the list of categories to find what you need.
Channels are special conversations that let you broadcast messages to your entire organization. They automatically include every member of your organization and only users you designate can send messages in them. Other users can read the messages sent in a channel but cannot respond.
NetSfere's web app uses web notifications to inform you when you receive a new message. These typically appear as a small window in the corner of your screen. Not all web browsers support the required web standards, however, so you may not receive web notifications when using older or non-standard web browsers.
The following web browsers support web notifications:
If you're using one of these browsers but still don't see web notifications from NetSfere, do the following:
NetSfere creates a notification on your iPhone or iPad each time you receive a new message. If you're not receiving these notifications, here are some things to check:
NetSfere creates a notification on your Android device each time you receive a new message. If you're not receiving these notifications, here are some things to check:
When you reset your password, NetSfere generates new encryption keys for your account. This means you'll temporarily lose access to your previously-created conversations until another participant in each conversation restores your access.
While you're waiting for other participants to restore access, you can still start new conversations; only your previously-created conversations are locked.
To reset your password, do the following:
Strong end-to-end encryption makes it impossible for NetSfere to automatically restore access to your conversations after you've reset your password. Only another participant in each conversation can do this.
When you reset your password, NetSfere automatically notifies each participant that you need access. In an emergency, you may wish to contact the other participants directly with a new NetSfere conversation or some other method.
When asking another participant to restore your access, ask them to:
It is only necessary for one participant in each conversation to grant access.
Disabling a user's account destroys the user's existing logins and blocks all future logins, but does not destroy any data associated with the user's account. If you change your mind later and wish to restore the user's access to his account, simply re-enable his account.
A device wipe removes all NetSfere-related data from a particular device. When you request a device wipe, NetSfere remembers the request and will perform the wipe the next time the device becomes available on the network.
To schedule a device wipe, do the following:
You can check the status of a device wipe at any time clicking Logs in the navigation bar and choosing Device Wipe Log.
In some cases you may find it necessary to transfer users between two NetSfere organizations that you control. Here's how to accomplish this:
Your organization's message retention policy determines how long NetSfere stores messages for your organization. When a message's age exceeds the limit set by the message retention policy, NetSfere automatically deletes it.
Do the following to set your organization's message retention policy:
Your organization's password policy sets the requirements for user passwords. To set your policy, do the following:
Contact attributes are fields that you define for users in your organization. They can contain phone numbers, email addresses, URLs or arbitrary text such as an office location or department name. Once created and populated, a contact attribute becomes visible in NetSfere's contact list for every member of your organization.
As an admin for your organization, you can change the values of these attributes and their order. You can also control whether users are able to change the values themselves.
Do the following to create a contact attribute for your organization: