How can we help you?

Choose from the list of categories to find what you need.

Conversations

Starting a new conversation

  1. Select or tap on the New Conversation Button New Conversation Button in the top right.
  2. Enter a title for the conversation, or leave it blank to let NetSfere name it for you.
  3. Browse or search for members of your NetSfere organization and select them to add them as participants.
  4. To include a guest who is not a member of your NetSfere organization, simply type an email address or tap the address book icon and select an email address from your address book.
  5. Select Start to create the conversation.
  6. Type your message and click the arrow button to send it.

Adding contacts to an existing conversation

  1. Open an existing conversation.
  2. Select the More Options More Options button to open the menu.
  3. Select the Details option.
  4. Click on the + Add People option and choose the members of your organization to add to the conversation.
  5. To include a guest who is not a member of your NetSfere organization, simply type an email address or tap the address book icon and select an email address from your address book.
  6. Select Done.

Adding an attachment to a conversation

  1. Open a new or existing conversation and select the Attachment Add Attachment button
  2. Select your attachment type from the following options:
    • Take Photo or Video
    • Send your current Location
    • Any existing File/Document/Picture on your device.

Viewing an attachment in a conversation

  1. Click on attachment to download
  2. Once downloaded you can view the attachment anytime in NetSfere

Favorite/mute/leave a conversation

  1. Open an existing conversation
  2. Select the More Options More Optionsbutton to open the dropdown menu
  3. Select Favorite to move the conversation to the favorites section.
  4. Select Mute to stop receiving message notifications for this conversation.
  5. Select Leave to remove the conversation and no longer receive messages associated with the conversation.

Search for a conversation

  1. Tap the Conversations Search Conversations button to view conversations
  2. Tap the Search area and enter key words to search by title. All relevant conversations will be displayed.

Export a conversation to email

  1. Select the Vertical Dot button for the conversation you need to export. For iPhone swipe right on the conversation to open the email screen.
  2. Select the email option from the dropdown menu. For iPhone no action is required here.
  3. Select the destination email from favorites or enter an email address directly. Once complete, select the Send or the Send button for iPhone.

Export a message from a conversation to email

  1. Open the conversation with the message(s) to export
  2. Press and hold to select the message. Multiple messages can be selected once activated. For the web version, click on the avatar next to the message(s) you wish to export.
  3. For Android, select the Email Export to Email button to open the address screen. On iPhone select the Email button. If using the Web client, click on the Three Dots button in the upper right hand corner of the screen.
  4. Select the destination email from favorites or enter an email address directly. Once complete, select the Send Send button on Android, or the Send button for iPhone and the Export to Email button in the Web client. Please note that your email is selected by default as destination.

Contacts

Searching for a contact

  1. Select the Contacts Contacts button to view Contacts
  2. Tap the Search area and enter a first and/or last name. All relevant Contacts will be displayed alphabetically.

Favorite a contact

  1. Select the contact to be added as a favorite
  2. iPhone - swipe left to reveal and select the FavoriteFavorite button
    Android and Browser tap the Vertical Dots button to reveal and select the Favorite button add contact as favorite

Setting up repeat notifications

  1. Select the contact to allow repeat notifications. This will allow persistent notifications when messages are sent from this contact.
  2. iPhone - swipe left to reveal and select the Repeat NotificationRepeat Notifications button
    Android and Browser tap the Vertical Dots button to reveal and select the Repeat Notification button

How to see which contacts are online

  1. Open the Contacts screen to view contacts currently online.
    • Online contacts - Green circle in the lower right hand corner of their avatar Online Avatar
    • Away contacts - Yellow circle in the lower right hand corner of their avatar Away Avatar
    • Offline contacts- No circle in their avatar if not logged into NetSfere.Offline Avatar
  2. Another way to view Online contacts is to open Contacts section selecting Online tab.

Channels

Channels are special conversations that let you broadcast messages to your entire organization. They automatically include every member of your organization and only users you designate can send messages in them. Other users can read the messages sent in a channel but cannot respond.

Adding a channel

  1. Click Channels in the navigation bar.
  2. Choose Add Channel from the Actions menu.
  3. Enter the Channel Name and Channel Description.
  4. If you would like NetSfere to send a push notification to the users in your organization each time someone sends a message on the channel, click the Push Enabled checkbox.
  5. Use the search field and checkboxes to designate up to 10 users who have permission to send messages in the channel.
  6. Click Add.

Deleting a channel

  1. Click Channels in the navigation bar.
  2. Select the channel you would like to delete.
  3. Choose Delete Channel from the Actions menu.
  4. Click Proceed in the confirmation window.

Settings

Changing your password

  1. Click the Settings button Settings to access your Account Settings.
  2. Select Change Password.
  3. Follow the prompts (enter new password and confirm new password) and then click the Change Password button.

Logging out of NetSfere

  1. Click the Settings button Settings to access your Account Settings
  2. Select the Logout button

Changing your avatar picture

  1. Click the Settings button Settings to access your Account Settings
  2. Select your avatar Change Avatar to open your User Profile

Notifications

Web Notifications

NetSfere's web app uses web notifications to inform you when you receive a new message. These typically appear as a small window in the corner of your screen. Not all web browsers support the required web standards, however, so you may not receive web notifications when using older or non-standard web browsers.

The following web browsers support web notifications:

  • Chrome
  • Firefox
  • Edge
  • Opera
  • Safari

If you're using one of these browsers but still don't see web notifications from NetSfere, do the following:

  1. Verify that you've upgraded to the newest available version of your web browser.
  2. Check your browser's privacy or security settings to confirm that NetSfere has permission to send notifications.
  3. Ask a colleague to send a test message in a conversation that is not already open NetSfere on one of your devices. NetSfere does not send notifications for conversations that are already open.

iPhone & iPad Notifications

NetSfere creates a notification on your iPhone or iPad each time you receive a new message. If you're not receiving these notifications, here are some things to check:

  1. Verify that you've upgraded to the newest available version of NetSfere.
  2. If you're using a wi-fi network, verify that your firewall is configured to allow Apple push notifications. Try using a different wi-fi network or switching to cellular data to check this.
  3. Use Settings > Notifications > NetSfere to verify that notifications are enabled for NetSfere.
  4. Logout from NetSfere and login again. This will refresh the registration NetSfere uses to receive notifications.
  5. Ask a colleague to send a test message in a conversation that is not already open NetSfere on one of your devices. NetSfere does not send notifications for conversations that are already open.

Android Notifications

NetSfere creates a notification on your Android device each time you receive a new message. If you're not receiving these notifications, here are some things to check:

  1. Verify that you've upgraded to the newest available version of NetSfere.
  2. If you're using a wi-fi network, verify that your firewall is configured to allow Apple push notifications. Try using a different wi-fi network or switching to cellular data to check this.
  3. Use Settings > Sound & notification > App notifications > NetSfere to verify that notifications are enabled for NetSfere.
  4. Some Android devices conserve battery power by preventing apps from running in the background (and generating notifications) unless the app is added to Protected apps. If your device has a Protected apps list under Settings, add NetSfere to this list.
  5. Logout from NetSfere and login again. This will refresh the registration NetSfere uses to receive notifications.
  6. Ask a colleague to send a test message in a conversation that is not already open NetSfere on one of your devices. NetSfere does not send notifications for conversations that are already open.

My Account

Register for a NetSfere account

  1. User accounts are setup by your company administrator. If you are an administrator and would like to signup for a trial account at no charge, go to signup.netsfere.com
  2. Enter your Organization Name, First and Last name and your company email address and then select the Submit button

Activating your NetSfere account

  1. Check the email used to register for an account for an invitation to activate your NetSfere account. Click on the link in the email to Activate Account.
  2. The link will open your browser to the NetSfere activation page. Enter a password twice and select the Activate button.
  3. If accessing from a mobile device you can chose to download the application from the App Store or from Google Play. Hit the Continue button to finish account activation.
  4. Read the End User License Agreement as well as the NetSfere Privacy Policy.
  5. Scroll down to the bottom of the page and select the Accept License Agreement button.
  6. Select the Accept Privacy Agreement button.
  7. Congratulations! You now have an active NetSfere account and will be provided a quick tutorial on how to use NetSfere.

Resetting your password

When you reset your password, NetSfere generates new encryption keys for your account. This means you'll temporarily lose access to your previously-created conversations until another participant in each conversation restores your access.

While you're waiting for other participants to restore access, you can still start new conversations; only your previously-created conversations are locked.

To reset your password, do the following:

  1. On the login page, select Reset Password.
  2. Enter the email address associated with your account and click the Reset button.
  3. Wait for the email from NetSfere. When it arrives, click Reset Password.
  4. When NetSfere loads, click Next to proceed or Cancel to stop.
  5. Enter and confirm your new password and then click Change.

Recovering from a password reset

Strong end-to-end encryption makes it impossible for NetSfere to automatically restore access to your conversations after you've reset your password. Only another participant in each conversation can do this.

When you reset your password, NetSfere automatically notifies each participant that you need access. In an emergency, you may wish to contact the other participants directly with a new NetSfere conversation or some other method.

When asking another participant to restore your access, ask them to:

  1. Select Settings and then Access Requests.
  2. Click your name in the list.

It is only necessary for one participant in each conversation to grant access.

Managing Users

Adding users to your organization

  • Add manually
    1. Select the Users tab on the left hand navigation and open the Active Users section.
    2. Click on the Actions menu and select Add user.
    3. Enter the Display Name, Email Address (used to send the invite), the user Role (user, administrator, or administrator read-only).
    4. Enter an additional email address that will be copied on the invitation message (optional).
    5. Click the Add button.
  • Import from CSV file
    1. Select the Users tab on the left hand navigation, and open the Active Users section
    2. Click on the Actions Actions menu and select Import users.
    3. Select a file to import by clicking on choose file specifying the location of a delimited text file (tab, semicolon, comma and space are valid delimiters).
    4. After selecting the file, click the Continue button.
    5. Select the delimiter type and specify the Display Name and Email columns, click Continue once complete.
    6. If the display name and email fields are validated, select the Start Import button. If changes need to be made, select the back button and repeat steps 5 and 6.
  • Synchronize with Active Directory
    1. Under the Settings tab on the left hand navigation, select Active Directory
    2. Download the Active Directory Agent executable by selecting the Download Agent Now Download Agent button.
    3. Run the Active Directory Agent executable file, following the prompts as specified.
    4. Once installed, launch NetSfereADSyncAgent.exe. You will need your Active Directory credentials as well as the following NetSfere credentials.
      • User Email
      • Organization ID (admin console under Settings > Organization)
      • Active Directory (admin console under Settings > Active Directory)

Adding an administrator to your organization

  • From an existing user
    1. Open the Users tab and access the Active Users section, check the box for the user account that will become an administrator.
    2. Click the Actions dropdown menu and select Modify permissions.
    3. Select the Administrator role in the menu and select Update.
  • From a new user account
    1. Select the Users tab under Active Users on the left hand navigation.
    2. Click on the Actions menu and select Add User.
    3. Enter the Display Name, Email Address and specify the Administrator role.
    4. Enter an additional email address that will be copied with the invite (this is optional).
    5. Click the Add button.

Disabling a user's account

Disabling a user's account destroys the user's existing logins and blocks all future logins, but does not destroy any data associated with the user's account. If you change your mind later and wish to restore the user's access to his account, simply re-enable his account.

  1. Open Users section in the navigation bar and select the Active Users tab.
  2. Check the box for the user account to be disabled.
  3. Click the Actions menu and select Disable Account.
  4. To re-enable the account, open the Disabled Users tab, select the user and choose Enable Account from the Actions menu.

Removing all NetSfere content on a device (device wipe)

A device wipe removes all NetSfere-related data from a particular device. When you request a device wipe, NetSfere remembers the request and will perform the wipe the next time the device becomes available on the network.

To schedule a device wipe, do the following:

  1. Open Users section in the navigation bar and select the Devices tab.
  2. Check the box for the device to be wiped.
  3. Click the Actions menu and select Request Device Wipe.

You can check the status of a device wipe at any time clicking Logs in the navigation bar and choosing Device Wipe Log.

Transferring Users Between Organizations

In some cases you may find it necessary to transfer users between two NetSfere organizations that you control. Here's how to accomplish this:

  1. Login to admin.netsfere.com using credentials for the source organization.
  2. Select Settings and then Messaging.
  3. Enable the Allow Users To Transfer To Other Organizations checkbox and click Update.
  4. Logout from admin.netsfere.com, then login again using credentials for the destination organization.
  5. Select Users and then choose Actions and Add User.
  6. Enter the email address and display name of the user to transfer, then click Add.
  7. Ask the user to follow the instructions in the transfer request email from NetSfere.

Admin Settings

Setting Your Organization's Message Retention Policy

Your organization's message retention policy determines how long NetSfere stores messages for your organization. When a message's age exceeds the limit set by the message retention policy, NetSfere automatically deletes it.

Do the following to set your organization's message retention policy:

  1. Open the Settings tab in the left hand navigation and select Messaging.
  2. Under Messaging Properties, enter the number of days for messaging retention (from 0-1825 days).
  3. Click Update.

Setting Your Organization's Password Policy

Your organization's password policy sets the requirements for user passwords. To set your policy, do the following:

  1. Open the Settings tab in the left hand navigation and select Password Policy.
  2. Specify the minimum number of characters (3 - 30 characters).
  3. Specify whether the password must contain Numeric Characters, Special Characters and Capitals.
  4. Optionally set a threshold for the number of failed login attempts and a list of email addresses to notify when a user exceeds the threshold.
  5. Enable or disable biometric authentication with the Enable Biometric Authentication checkbox.
  6. You can disable logins from mobile and desktop web browsers with the Disable Browser Access checkbox. If you disable browser access, users must use one of NetSfere's mobile apps.
  7. Click Update.

Setting Your Organization's Contact Attributes

Contact attributes are fields that you define for users in your organization. They can contain phone numbers, email addresses, URLs or arbitrary text such as an office location or department name. Once created and populated, a contact attribute becomes visible in NetSfere's contact list for every member of your organization.

As an admin for your organization, you can change the values of these attributes and their order. You can also control whether users are able to change the values themselves.

Do the following to create a contact attribute for your organization:

  1. Open the Settings tab in the left hand navigation and select Contact Attributes.
  2. From the Actions menu, select Create Attribute.
  3. Enter a label for the attribute. This will be visible to users.
  4. Specify the type of the attribute. Choose text, email, phone number or URL.
  5. Specify whether the attribute is read-only or editable by users and click the Create button. If read-only, the attribute can only be set by the administrator and cannot be edited by users.
  6. To change the order of the attributes, simply drag them on the screen.

Analytics

Viewing analytics/metrics for my organization

  1. Open the Analytics tab in the left-hand navigation
  2. Select from the following metrics – sessions, messages, invitations/activations, login/logout and conversations

Specifying a date range for my analytics/metrics

  1. Open the Analytics tab in the left-hand navigation
  2. Select from the following metrics – sessions, messages, invitations/activations, login/logout and conversations
  3. The date range can be modified by selecting the date button Date Range in the upper right hand of the page and selecting a predetermined range or creating a custom date range.

Billing

Upgrading my account to the NetSfere Enterprise service plan

  • Use a credit card on the site
    1. Select Service Plans from the left-hand navigation.
    2. Select the option Upgrade with Credit Card button in the upper right hand corner of the page.
    3. Review the terms (total number of users, estimated monthly charge) and select the Proceed button.
    4. Enter the Credit Card information and hit the Submit button.
  • Pay via direct invoice
    1. Select Service Plans from the left-hand navigation.
    2. Select the optionUpgrade with Invoice button in the upper right hand corner.
    3. Select Continue when prompted to be contacted to setup direct invoicing.

Viewing my invoice

  1. Select the Billing tab and click on Invoices.
  2. Check the invoice to view and select View Invoice from the Actions menu.

Abuse

Reporting Abuse

  • The NetSfere team is always working to provide a secure and reliable messaging environment.
  • Please report inappropriate use of NetSfere to our support team immediately.
  • Report abuse now